SM
Selejane M

1 reviews | Active since Jun 2013

18 Mar 2016, 12:16

When debit order is after a public holiday

I have a loan with Capfin I are not fair and clear as per their contract they state on the terms and conditions that if there's a holiday before your billing date they bill you before , where are they expecting us to get funds from 4 days , this morning 18/03 I received an SMS that I must fund my source Acc because they will be devoting today when my actual date is the 22nd. Capfin is messing up with our cheques account and I will be charged for unpaid debit order; and this is also affecting my credit status with my bank .

0
Replies (1)
Capfin
Capfin's reply18 Mar 2016, 12:45
Official
Hello absmaoq,

We appreciate that you took the time to bring this matter to our attention.

We will investigate your query swiftly and one of our team members will contact you as soon as possible.

Kind Regards,

Customer Service