Hellopeter
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1 reviews | Active since Jul 2016

19 Aug 2018, 19:30

What an inconvenience you have caused me

So I get a loan,and I'm asked when do I get my Paton my banking account I confirm 20th monthly,then stupid are you to debit my account on the 17th 1.you embarrassed me as I needed to swipe my money for fuel which was unsuccessful due to your earliest debit 2.now my account is on a -R723 3.my bank has added fees due to this ******* you did,which never allowed my other transactions to go through 4.R131x 3 was debited on my account by my bank as fees

Who will pay for all this????? Don't even want to mention the inconvenience you caused me after I filled fuel in my car to be told sorry mam your card has declined and yet I knew I had sufficient funds for the transaction to only discover that when I checked my banking app ,capfin has took my money before arranged debit order date.

0
Replies (4)
Capfin
Capfin's reply20 Aug 2018, 10:50
Official
Good day Thulie Mahlangu Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account. We would like apologize for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you. Kind Regards, Customer Services
's update21 Aug 2018, 14:29
Reviewer Update
I just need to know the turnaround time for investigation as to prepare myself for another surprise of waiting longer for feedback.
Capfin
Capfin's reply24 Aug 2018, 10:02
Official
Good day Thulie Mahlangu We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings. Feel free to call us on *** or email *** for any further assistance Kind Regards, Customer Services
's update24 Aug 2018, 18:23
Reviewer Update
Not a problem since you are telling me about clauses next time you will never debit my account on a wrong date,I will assist you in that.