VERY VERY POOR SERVICE

<p> They are very much speedy to call regarding the payment but when coming to resolve payment issues they just freeze. I called customer service the whole day yesterday regarding a settlement quote, they referred me to their attorneys where the account is apparently held. I called the attorneys requesting same(settlement letter) they referred me back to Capfin , I was sent 6 times back and forth without any solution, two cosultant took my details for management to give me a call , no calls received from Capfin from yesterday to date. I so furious and decided to stop calling. I tried calling today after lunch hoping for something good, i spoke to Thandeka Qayi who was very polite and helpful . she referred me to legal ( ********** ), called and asked the receptionist to tranfer me to Capfin Legal dept but noone from legal picked the phone, I called 3 times - same results, finally i left my details with the same receptionist for the legal dept to call me back. I just hope I will get a call from legal and get my settlement letter, pay my account and never never never ever apply for a Loan from Capfin.</p> <p>I just need to pay my DAMN ACCOUNT and forget about CAPFIN.</p>