Very unhelpful

I so regret signing up with Capfin. For the past 2 months, the debit order goes off on the wrong date. This is a nightmare for anyone who knows when funds are available & that is ignored. Now I have a bad relationship with my bank of many years. Why are you not like the rest of these other financial institutions that will help change a debit order date if it becomes a problem? Thanks Capfin. Is it too much to ask or is it wrong to ask for a debit order date change??? Really you have treated me unfairly & careless as a provider in this regard. May I ask, for the last time, change my debit order date please.