MN
Mandia N
1 reviews | Active since Nov 2014
04 Dec 2019, 13:14
Very unhappy!!!!!
On the terms and conditions nr 5.2.5 clearly state that the December installment will go off from the 13 of December UNLESS both parties make another agreement for another date. I only get paid on 20th of December, and the lady told me that they can not change the date. SERIOUSLY. On the agreement that I have expected when I got the loan says the date that my installments will be deducted and that I can change the date. But all of a sudden I can not do so. This is a bunch of nonesens from Capfin. You lie to the costumers. Please go and read your tearms and conditions nr 5.2 5 and tell me what is written.
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Replies (2)
Capfin's replyOfficial
05 Dec 2019, 09:43Good day Ms Nel
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind regards
Customer services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind regards
Customer services
Capfin's reply05 Dec 2019, 09:43
Official
Good day Ms Nel
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind regards
Customer services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind regards
Customer services
Capfin's replyOfficial
10 Dec 2019, 11:44Good day Ms Nel
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer services
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer services
Capfin's reply10 Dec 2019, 11:44
Official
Good day Ms Nel
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer services
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer services