BK
Binta K

1 reviews | Active since Mar 2012

25 Mar 2019, 10:57

Very Frustrating

New month, same ****** story.

Debit date is the 25th of every month. It's the 25th today and I get a message that my debit order has not been received. I got paid in the early hours of this morning, how can it not be received. Same story every month. Come on guys sort your systems out cos it's really frustrating getting those messages. I would understand if you sent if on the 26th or 27th or any other date but not on the 25th when its the date I get paid on and there is money for sure in my account.

Come on man. Every month its the same story.

Please just change my debit order to the 26th of Every month. So, I do not get this ****** message for the next 4 month of my remaining debit orders.

0
Replies (2)
Capfin
Capfin's reply26 Mar 2019, 08:19
Official
Good day BontaK

We appreciate that you took the time to bring this matter to our attention.  We will investigate your query  swiftly and one of our team members will contact you as soon as possible.

Kind Regards,

Customer Services

Best regards,

Capfin
Capfin's reply26 Mar 2019, 12:17
Official
Good day BintaK

Your query has been investigated and we have been in contact with you.  We are very pleased to advise that a satisfactory resolution has been reached.  For any further assistance please call us on *** or email ***.

Kind Regards,

Customer Services

Best regards,