LV
Lauren V
1 reviews | Active since Nov 2014
27 Nov 2020, 05:37
Useless credit provider ruining your credit score and rating on the credit bureaus
So since my last review nothing has been done I've tried getting statements. I've tried calling. I've sent numerous emails. No one is getting back to me. Think the best is to go to the credit ombudsman and hellopeter is just a waste.
I've made payments they never updated the credit bureaus shows my account is in arrears and I want to pay my account but no one is assisting me!!
Helpful (0)
Replies (2)0
Replies (2)
Capfin's replyOfficial
01 Dec 2020, 14:24Good day Ms Lauren
Thank you for alerting us to your query. We will investigate the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply01 Dec 2020, 14:24
Official
Good day Ms Lauren
Thank you for alerting us to your query. We will investigate the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
LV
Lauren V's updateReviewer Update
12 Jan 2021, 14:36Finally got my account sorted and paid in full thanks to Waylon Le Roux in customer services who has been contacting me keeping me up to date and following up on everything. Waylon Le Roux thank you so much for your excellent services. Your professionalism of how you kept being the same throughout even while I lost my cool and being extremely frustrated with your company. I must still follow up if it's been updated with the credit bureaus as it is more than 40 days already.
But again thank you, thank you, thank you. You deserve more and I hope you company appreciates you! We need more people like you in customer services! Keep up with the great work you doing!!! It will definitely take you places
But again thank you, thank you, thank you. You deserve more and I hope you company appreciates you! We need more people like you in customer services! Keep up with the great work you doing!!! It will definitely take you places
LV
Lauren V's update12 Jan 2021, 14:36
Reviewer Update
Finally got my account sorted and paid in full thanks to Waylon Le Roux in customer services who has been contacting me keeping me up to date and following up on everything. Waylon Le Roux thank you so much for your excellent services. Your professionalism of how you kept being the same throughout even while I lost my cool and being extremely frustrated with your company. I must still follow up if it's been updated with the credit bureaus as it is more than 40 days already.
But again thank you, thank you, thank you. You deserve more and I hope you company appreciates you! We need more people like you in customer services! Keep up with the great work you doing!!! It will definitely take you places
But again thank you, thank you, thank you. You deserve more and I hope you company appreciates you! We need more people like you in customer services! Keep up with the great work you doing!!! It will definitely take you places