NM
Nokukhanya M

1 reviews | Active since Mar 2013

05 Feb 2016, 11:44

UPDATE MY CREDIT RECORD

Hello, I have paid up my Capfin account, the information on my credit bureau has not been updated. I have called the call centre numerous times regarding this and I was to that there is nothing they can do except to send me a Paid up Letter.<br> <br> I'm having difficulty accepting this because when I owing Capfin they were very prompt in updating my credit record, now they account is paid up am I'm being told that they cant update my record it's done by the national register.<br> <br> Am also disputing the information on my Transunion that in January I was in 60days arrears, it was 30 days, please rectify this!<br> <br> Capfin is offering loans, as much as they can harass clients when they're collecting then they should also take the responsibility for updating the credit record of their clients more promptly, proactively and accurately.<br> <br> I need my credit bureau record to be updated ASAP.

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Replies (1)
Capfin
Capfin's reply05 Feb 2016, 16:13
Official
Hello khanyim40,

We value your feedback and will investigate the reasons that your profile has not been updated at the credit bureau.

We will be in contact shortly. Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Customer Service