update account

I have been trying to get a loan with capfin for a while but my profile kept on coming back with a debt review message. I sent an email Friday I think and someone eventually told me that "Your Capfin loan has been flagged as being under Debt Review on 29-May-2020. Capfin has mandated Consumer Friend to assist with the Debt Review process on our behalf." I settled my account in May 2020 and have the paid-up letter and POP to prove this. I also am no longer under debt review and have the clearance certificate for this as well. CAN SOMEONE PLEASE HELP ME UPDATE MY ACCOUNT