IN
Inayith N

1 reviews | Active since Sept 2017

05 Sept 2017, 16:40

Unsatisfied with capfins level of service

i am currently trying to get rid of my debts and i am having so much of issues with capfin and they level of service they all dont know what they are doing they give me incorrect numbers to dial to get ahold of my account i am financially stressed and im trying to get my life in order and capfin is not helping me out at all... people should think twice before applying for credit with them because they show no interest in they customers im really dissapointed

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Replies (2)
Capfin
Capfin's reply05 Sept 2017, 17:27
Official

Good day Inayith Naidoo

Thank you for taking the time to provide us with your feedback.

We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter.

Our office will be in contact with you shortly.

Kind regards

Customer Services

Capfin
Capfin's reply18 Sept 2017, 14:30
Official

Good day Inayith Naidoo

Thank you for allowing us the opportunity to resolve the matter.
Feel free to call us on *** or email *** for any further assistance.

Kind regards

Customer Services