Unruly, straat meit agents, rude is a under statement

Hourable hourable rude and unprofessional

I received a call in the morning from capfin, I requested the lady to call me back at 10 as I am working and I don't even know what is the call about

She calls me back at 11:47, tells me she is "calling from capfin and I must confirm my ID number" I am like I *must* confirm my ID?... She is like yes.. Okay.. Before I confirm my ID, what is this call about.. Thinking I never requested a call back... So what's happening.. She replies. "just confirm your ID" with a very rude tone.. You requested me to call you back so what now just confirm your id"

I had to stop her, asked to speak to someone else or her supervisor because I don't like her tone... She replies.. "Oh you don't like my tone' keeps quite.. I kept on holding thinking she is getting someone else to speak to and wow hangs up..

Please don't ever spoil my day with your unprofessional stuff, and up skill them with the poppi act. You don't just demand a person for their Id's because you calling from capfin.. Calling a cell number and using a company number and demanding to confirm my ID number is plain rude and not acceptable..

I am highly disgusted with what I heard today.. I have never had this unprofessional treatment from your office.. But today I have a bitter taste in my month

Unruly agent behavior..