Unprofessional Service - Capfin are *****.

I had reported a ********** loan on my name with Capfin to the ***** Department. After the investigation they assured me that everything is sorted out and my name would be taken out of the credit bureau. It has now been 2 months and my name is still on the credit bureau stating that I owe Capfin R28 000. I spoke to a guy named Mussadiq Mollagee from ***** and he said that everything is sorted but it seems like he **** and my name is still on the bureau...This is unprofessional service and it is preventing me from applying for other finance. Please attend to this problem and take my name of the credit bureau.