1 reviews | Active since Nov 2024
Unprofessional conduct
I would like to lodge a formal complaint regarding the unprofessional conduct of one of your consultants.
Consultants from Capfin are expected to act professionally; however, my experience was extremely disappointing. Since calls are recorded, I request that management listen to the call made by a consultant named Sinethemba, calling from *** at approximately 12:02.
During the call, I clearly explained multiple times that I was at work and could not continue the conversation. I politely asked that he call me back during my lunch break. Despite this, the consultant continued with a very rude and arrogant attitude. He was condescending, disrespectful, and appeared to be arguing with me rather than assisting me.
I repeatedly asked him to end the call as I was not in a position to speak, yet he ignored my request. His tone suggested unnecessary anger, and he spoke to me as though we had a personal relationship, which was highly inappropriate. At no point should a consultant argue with or disrespect a client.
I find this behaviour unacceptable and completely lacking in work ethics and professionalism. South Africa has a high unemployment rate, yet there are individuals who do not respect their work or customers.
I formally request that management review this call recording. I would also like access to the recording for my own reference.
Personal issues should not be brought into the workplace. We all have challenges, but it is unacceptable to take them out on customers.
I expect this matter to be taken seriously.
A thorough investigation should be conducted, as the consultant had no justification for speaking to me in the manner that he did. He escalated the situation very quickly. At the beginning of the call, I was willing to listen because I expected the call to be brief. However, once it became clear that the conversation would take longer, I informed him that I was at work and that my current environment did not allow me to continue speaking or remain on a long call. I therefore requested that he call me back during my lunch break. I was surprised by his reaction, as he became angry and confrontational without reason. There was no justification for such anger or argumentative behaviour toward a customer, particularly a stranger who had clearly communicated their circumstances.
A thorough investigation should be conducted, as the consultant had no justification for speaking to me in the manner that he did. He escalated the situation very quickly. At the beginning of the call, I was willing to listen because I expected the call to be brief. However, once it became clear that the conversation would take longer, I informed him that I was at work and that my current environment did not allow me to continue speaking or remain on a long call. I therefore requested that he call me back during my lunch break. I was surprised by his reaction, as he became angry and confrontational without reason. There was no justification for such anger or argumentative behaviour toward a customer, particularly a stranger who had clearly communicated their circumstances.