BM
Brian M
1 reviews | Active since Oct 2017
12 Aug 2019, 21:49
Unprofessional Capfin
I paid up my loan with capfin early this year in March but I'm still getting a message that my is discontinued due to a legal handover. The last communication I had with Capfin and their legal department was on the 12th March 2019 when they said that they acknowledge that my account is paidup and they will send me my paidup letter which I'm still waiting for to date. They have also not updated or send information to relevant ITC's.
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Replies (2)
Capfin's replyOfficial
14 Aug 2019, 10:24Good day Mr Mohoje
Thank you for writing to advise us of your concerns. We regret any inconvenience caused.
Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind Regards
Customer Service
Thank you for writing to advise us of your concerns. We regret any inconvenience caused.
Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind Regards
Customer Service
Best regards,
Capfin's reply14 Aug 2019, 10:24
Official
Good day Mr Mohoje
Thank you for writing to advise us of your concerns. We regret any inconvenience caused.
Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind Regards
Customer Service
Thank you for writing to advise us of your concerns. We regret any inconvenience caused.
Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind Regards
Customer Service
Best regards,
BM
Brian M's updateReviewer Update
14 Aug 2019, 12:54I have received a response from Van As Legal I suppose it is Capfin's legal dlegalment. In their response they say that they acknowledge that my account is paidup and for any further clarity I should consult different credit bureaus.
The only thing I'm asking am still not receiving a formal paidup letter either from Capfin direct or Van As and Associates.
The only thing I'm asking am still not receiving a formal paidup letter either from Capfin direct or Van As and Associates.
BM
Brian M's update14 Aug 2019, 12:54
Reviewer Update
I have received a response from Van As Legal I suppose it is Capfin's legal dlegalment. In their response they say that they acknowledge that my account is paidup and for any further clarity I should consult different credit bureaus.
The only thing I'm asking am still not receiving a formal paidup letter either from Capfin direct or Van As and Associates.
The only thing I'm asking am still not receiving a formal paidup letter either from Capfin direct or Van As and Associates.