Unprofessional and no telephone manners!!!!

My husband has a loan by Capfin, Marshall Booysen and due to unforseen circumstances his not able to settle the loan. Not his fault corona happened!!!capfin has no emotions towards customers, they keep calling non stop and the staff is beyond rude telling my husband to go borrow money by family to pay his loan. Who the hell says that!!!he has explained many times his struggling to pay!!!when he was working he paid every month in full now that he can't due to not working, his being called day and night!! Capfin staff has no etiquette and no telephone manners!!every day he has to explain to a different person his situation!!!!you don't deserve any ratings!