Unpleasant experience

Dear Capfin

I hope this message finds you well. I am writing to express my disappointment regarding the recent interaction we had. On the 26th of February 2024, I made a payment of R4857.72 as a settlement amount. Subsequently, on the 27th of February, a debit order was processed, which I understand as I had requested the autopay to be turned off. However, the consultant who assisted me advised against it, assuring me that a refund would be promptly logged once the payment went through.

Upon checking my statement on the website, I noticed that the payment had indeed been deducted, and I was assured by the consultant that a refund would be initiated. I am now informed that there is a 48-hour waiting period for the refund to be processed. Given that all transactions are visible on the statement, I fail to understand the cause of this delay.

I would appreciate it if you could provide me with some clarity regarding this matter and expedite the refund process. Your prompt attention to this issue would be greatly appreciated.

Thank you for your assistance in this regard.