KB
Kutala B

1 reviews | Active since Dec 2020

08 Dec 2020, 13:23

******** tracking on my Bank Acc

Capfin and I have a loan agreement that each last day of the month or tge friday, which is a working and the month ends over the weekend to collect only once at that time their installment on a montly basis. But I am sitting with a problem of them tracking money on my account on monthly basis which reflects badly on my already bad profile at credit bureaus that imtrying to fix.

This does not only affect my credit record but severly crushes my finances monthly as my bank will charge me R150.00 for these transactions as I used to have a cheque account which helps in things like hiring out a car.

Now I have to change my lifestyle and use a savings account, being forced by capfin to fo so, who totally refuses to reimburse me these charges. I fail to understand as not a single have i not paid my installment with them.

Can somebody please assists as I know this is an ******* practice according to the CPA , please please someone help me.

0
Replies (2)
Capfin
Capfin's reply08 Dec 2020, 14:14
Official
Good day Kutala Nobomvu Bam 
 
We appreciate that you took the time to bring this matter to our attention.

We will investigate your query and have a dedicated member of our team contact with you shortly. 
 
Sincerely
Capfin Customer Services
KB
Kutala B's update08 Dec 2020, 14:44
Reviewer Update
Hopefully so, and an emicable solution to this expensive ******* practice that yoj do.

Thank you Hello Peter for msking them take accountability promptly.