Unhappy Customer

Hi, I am not happy with the level of services I keep receiving with your customer services. This is the second time I am having the same issue. I had submitted the required documents as per procedure on the 17/09/19 and only had then processed today 20/09/19, after having to call in to the helpline for someone to get then processed. I was told my documents had not been processed due to technical reasons of which I do not understand. When calling through for help several times and requested to speak to a team manger I was told they are having a "Team Building" and had to hold for more than five minutes to get to speak to a senior supervisor, which is unacceptable. I am unhappy as I am experiencing the same issue I had before and feel it had not been resolved initially. I have had to put a hold to my plans due to "TECHNICAL"issue which had not been resolved from the very beginning again.

Can I please understand, why do Ï have to have these problem every time when applying with you.?????