Unfair Listing

I owed Capfin money I never disputed that, I asked that they send me the full outstanding amount so that I can pay them as I was told by my bank that I was listed for R 1 ,018.00 however the bank advised me to get the full outstanding amount from Capfin so that I can pay them what was owed. I emailed them various times and was eventually sent a statement, I rep**** to advise them that I don''t need the statement as it listed the same amount R 1, 018.00 I wanted to know the correct balance! I dealt with a woman at Nimble their account department whom I sent emails upon emails but she never responded for months eventually they handed me over to a lawyer whom I immediately phoned and asked for a settlement letter they sent it quick and I made the payment and was sent the settlement letter few days later. Now I am told that Capfin listed me for a year it is unfair that I have paid them and they refuse to remove my name it is due to their **** service that it took me so long to pay them, their *********** staff is messing up my record! I was advised to lodge a complaint with the consumer protection services against them as I have all the unanswered emails that prove i tried to pay them