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Xolani Z
1 reviews | Active since Jun 2017
01 Dec 2022, 12:44
********* behavior/ poor customers service
I spoke to Tania Nqabeni and her attitude towards me was not acceptable. She started raising her voice on me and not sure why as I was explaining what happened and what's on my phone.
Helpful (0)
Replies (3)0
Replies (3)
Capfin's replyOfficial
01 Dec 2022, 13:42Good day Sir/Madam
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
Capfin's reply01 Dec 2022, 13:42
Official
Good day Sir/Madam
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
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Xolani Z's updateReviewer Update
01 Dec 2022, 16:57Guys even your hello Peter consultants are arrogant and dictators. I just spoke to Liezel Abrahams and she was singing a different song until I started recording the call. Please guys don't waste my time. I need I need a formal apology from Tania for being rude to me. I would like to get someone who is professional and a person who will put themselves in my shoes. I really don't want to be told what you going to do without seeing the proof, that is why I want an apology. I hope the next person that will call me won't be wasting my time.
XZ
Xolani Z's update01 Dec 2022, 16:57
Reviewer Update
Guys even your hello Peter consultants are arrogant and dictators. I just spoke to Liezel Abrahams and she was singing a different song until I started recording the call. Please guys don't waste my time. I need I need a formal apology from Tania for being rude to me. I would like to get someone who is professional and a person who will put themselves in my shoes. I really don't want to be told what you going to do without seeing the proof, that is why I want an apology. I hope the next person that will call me won't be wasting my time.
XZ
Xolani Z's updateReviewer Update
02 Dec 2022, 09:37I just spent another 15min on a call with Nonkosinathi who is a team leader for Liezel. She just stated that she was calling to trying and assist or resolve this issue. Guys I don't want someone who will try to resolve this issue, I want someone who will resolve it. All I want is any Apology from Tania for being rude to me.
I'm starting to feel that CAPFIN does not VALUE theor customers, it's either their way or high way. I won't stop until Tania Apologise to me.
So I plea for capfin not to send people who will try to resolve, I want someone who will resolve this.
I'm starting to feel that CAPFIN does not VALUE theor customers, it's either their way or high way. I won't stop until Tania Apologise to me.
So I plea for capfin not to send people who will try to resolve, I want someone who will resolve this.
XZ
Xolani Z's update02 Dec 2022, 09:37
Reviewer Update
I just spent another 15min on a call with Nonkosinathi who is a team leader for Liezel. She just stated that she was calling to trying and assist or resolve this issue. Guys I don't want someone who will try to resolve this issue, I want someone who will resolve it. All I want is any Apology from Tania for being rude to me.
I'm starting to feel that CAPFIN does not VALUE theor customers, it's either their way or high way. I won't stop until Tania Apologise to me.
So I plea for capfin not to send people who will try to resolve, I want someone who will resolve this.
I'm starting to feel that CAPFIN does not VALUE theor customers, it's either their way or high way. I won't stop until Tania Apologise to me.
So I plea for capfin not to send people who will try to resolve, I want someone who will resolve this.