MV
MISS V
1 reviews | Active since Aug 2015
13 Jan 2021, 09:31
Unbearable Pain......
Capfin continued debiting my late grand- mothers account after we have notified them that she is Late. They promised that they will refund the monies once they have verified the deceased status and it's six months later with no update or feedback from them. We need to have the account closed to wind-up her estate and you are delaying our process. It's hard enough to loose a loved one and you are making this more unbearable. Can this receive attention please!!!!
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Replies (2)
Capfin's replyOfficial
13 Jan 2021, 09:58Good day Nonhlanhla Veronica
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply13 Jan 2021, 09:58
Official
Good day Nonhlanhla Veronica
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
MV
MISS V's updateReviewer Update
21 Apr 2021, 23:26Im still waiting till this day .... What is really going on? Happy to grant loans but zero to resolve queries.
MV
MISS V's update21 Apr 2021, 23:26
Reviewer Update
Im still waiting till this day .... What is really going on? Happy to grant loans but zero to resolve queries.