Unauthorized Debit Order Date

I received an SMS today saying my debit order didn't go through and I am extremely F U R I O U S ! ! During the sign up process the consultant confirmed a debit date of the 25th of each month to which I brought to her attention I was unhappy about since my salary date as per salary advise was the last day of every month. She assured me that her team leader looked at the salary advice and that the team leader would manually amend the contract to reflect debit date as the last day of the month. Lo and behold, not to my surprise I was debited before.

I want the initial sales call to be listened to and for a team leader to E M A I L me only since your recorded calls clearly hold no water, I want it in writing only as to why a simple instruction cannot be followed ! ! !

If this not done I will be forced to write a letter of complaint to the National Credit Regulator to look into the matter and also why Capfin debits accounts the last working day if the date falls on a weekend. This doesn't make any sense to debit before a payment date. You are messing with people's credit records. I noticed similar other customers complaints on this platform too which is P A T H E T I C to say the least. Know that I will not stand for this **** every month. You are not the only financial institution in the country that provides this service.

I await your written feedback so this matter can be escalated to the NCR if not resolved.