Unauthorized Debit Order change date

To whom it May Concern I have an existing loan with Capfin which is up to date no arrears amount on Friday the 13 December 2024, i received an sms telling me that they will be debiting my account on the 18 December 2024 there is no prompt for me to say YES or No and NO number to call to decline. Today the 18 December 2024 while at the petrol station trying to fill my car it say insufficient funds when i check on my banking app Capfin has debit my account. I call and speak to a lady by the name of Sharon Tsepsane inform her i need the funds to be reinstated into my account her response was" Capfin cannot do that as it was my responsibility to call them which means i need to get airtime to call Capfin when they are a business and are in use of their callcenter agents to call the customers and advise. I then ask to speak to any superior and her response was" Javis her team leader will call me back in 24 to 48 hours" i told her that the funds that were in my account was for until i get paid for my essentials until payday. Her response was I must wait for pay day and the debit schedule for that day will not go through. I said the team leader will call me back on Friday then they will say they do not process the payment on weekends i asked her that what am i going to use during this period her response was its not Capfin responsibility. The level of concern was at 0 could not be bother i even said mentioned that i have not ever missed a payment with you guys therefor the treatment is unacceptable and her response was these nothing she can do to assist me.

This is the worse experience and i will never recommend anyone to even consider taking they loans I am requesting a settlement letter to finalize this loan i will never return. They are unconsidered and don't value their customers