UNAUTHORISED DEBIT DATE

A REMINDER was sent that you'll be debiting from the 11/12/2020, because of whatever reasons you came up with. Today I got a bank notification that you debited your monthly premium, of which again, wasn't our contractual agreement.

I decided to call you guys today, and query the early deduction and spoke to a lady by the name of Kefilwe, who didn't seem bothered by my query. And she simply advised me that there's nothing she can do. She then told me I can make payment manually at a PEP store or at Ackermans store, of which is now another trip that I didn't plan for! AND! make my way to the bank to go reverse this transaction, of which I'll be charged a reversal fee for!