1 reviews | Active since Mar 2018
Totally Disgusted
I called Capfin to ask if i could please have my monthly installment reduced, yes there was an agreement in place, but things change, so do our finances. I was refused, what I don't understand is, i am willing to at least pay something on my account, will not be the full installment, but at least they can see I am trying to pay my account. How can they refuse a client wanting to at least pay something. I really don't understand.
Good day Esther Paulsen
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Best regards,
Good day Esther Paulsen
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Best regards,
Good day Ms Paulsen
Thank you for allowing us time to engage you regarding your concerns.
We are please to confirm that the matter is resolved.
Kind regards
Customer Service
Best regards,
Good day Ms Paulsen
Thank you for allowing us time to engage you regarding your concerns.
We are please to confirm that the matter is resolved.
Kind regards
Customer Service
Best regards,