1 reviews | Active since Aug 2017
They have no system
I am a capfin customer and my experience was actually good until last week the 24th August 2017 . I have app**** for a loan a month and half ago and was approved of R2000 I excepted the terms of the loan and well paid it off full in a settlement amount of 2500 or so then I took a second loan and freed it also within a 15 day period and then took a third loan and did the same how ever the only reason I did that three loans was because the adverts state if you pay your account regularly you may qualify for me . However according to the system they use based on affordablity they say I only qualify for 2000 nothing more I spoke to more than 10 different consultants that say they need to update my salary and affordablity and it's been now an entire week and no feel back I still only qualify for 2000 with them my question is if I was able to pay 2400 every 15 days just to boost my credit rating with capfin surely I can qualify for a higher loan with capfin it's basic logic . They claim that if you pay well you will qualify for more but to me it's just a joke to them coz you actually don't you just waiting for them to keep calling and only to find out you don't qualify for more I never rate them because they need to buck up.
Good day Zameera Mawlana
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Best regards,
Good day Zameera Mawlana
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Best regards,
Good day Zameera Mawlana
We appreciate your patience and the opportunity to resolve your concern. We are happy that we could conclude your query.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards,
Customer Services
Best regards,
Good day Zameera Mawlana
We appreciate your patience and the opportunity to resolve your concern. We are happy that we could conclude your query.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards,
Customer Services
Best regards,
