BN
Busisiwe N

1 reviews | Active since Jun 2012

08 Sept 2015, 15:03

They don't read notes before stalking a person

I appreciate the fact that Capfin loaned me cash. However It is highly annoying to get a call in September asking you what happened in April. So should I be explaining the same thing over 5-6 months even worse the lady has the nerve to ask me if I made the payment arrangement with her??? Hello whats the point of explaining over and over again if the notes or recording are not even considered when calling the person. I paid them for the month according to the arrangement then this woman has the nerve to ask me if I made the payment arrangement with her??? What bull!!!<br> <br> CAPFIN THANKS BUT NO THANKS!!! Lesson learnt!!!

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Replies (1)
Capfin
Capfin's reply08 Sept 2015, 15:24
Official
Hello Busi_N,

Thank you for communicating your concerns to us and for the opportunity to investigate your complaint regarding our Collections department.

This matter will be assigned to a specialist consultant who will contact you to resolve your complaint.

Kind Regards,

Customer Service