The reason I will always use Capfin

I have an active loan with Capfin and I have been a loyal customer for many years. There was great confusion with my account in April as Capfin deducted a debit order after I squared my account. I spoke to at least 5 different consultants who all told me the issue would be resolved. Eventually I requested to speak to a manager. Leaton (think that is his name) took over the call. He was friendly and greeted me so nicely. Immediately i could hear he was willing and able to assist. Leaton listened to me vent as i took my frustration out on him. I wanted him to become aggravated so that he could feel how I felt as would happen with some managers, however he remained calm. His response was that he will personally ensure that my issue is resolved. Within 45 minutes I received a call that the issue has been resolved and my account is up to date. I would like to thank Leaton for his efficient service. He is the reason that I will stay with Capfin and not go anywhere else, for as long as I can receive assistance in the way he provided it. He knew exactly how to deal with my bad mood and how to handle my query. Leaton, I salute you. You are a great ambassador for your company