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Zandile O

1 reviews | Active since Feb 2014

03 Aug 2015, 16:18

THE MOST CHEATING ORGINISATION IN MZANSI

Dear Hello Peter. I took a loan of R8000 with Capfin in May this year. Last week Thursday (30 July 2015) I requested a settlement letter from Capfin. They did send me a letter,It was valid for seven days and I paid the full settlement amount to their account on Friday (31/07/2015). After I paid I realized that they have already taken the monthly installment of over R1800 for July. Agreement date for debits is on the 1st of every month. I was so shocked to find out that they've debited my account before the 1st. I want them to refund all my money, as I have already settled their account in full. Capfin is telling me that they will refund me R47 only. They drive me mad. I need my money back urgently. Failing to do so, I will take this case further. <br> <br> The worst thing is that they do not train their call centre agents. They do not know how the settlement thing works. I will not allow anybody to rob me of what rightfully belongs to me. I am a free South African and nobody can cheat me. They must vomit all my money, period!! I have no mercy.<br>

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Replies (1)
Capfin
Capfin's reply03 Aug 2015, 16:30
Official
Hello Makhu1,

Thank you for taking the time to provide us with your feedback.

We are very sorry to hear that the service you received from our Call Centre did not meet the required standards.

Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.

Customer Service