Terrible service from CAPFIN

I app**** for a loan on 14th of Feb, the system says my account is In progress ,I have made calls 12 times to them to ask them why it’s taking soo long they rep**** there was a system error on their side I have not received any feedback from them till today ,it has been over 72 hours with no feedback from them. I already have a credit bureau enquiry I can’t cancel and redo all the time . It’s time wasting really such a terrible service from them a their IT . Thato ***