JvdM
Jo-Anne van der Merwe
1 reviews | Active since Oct 2021
15 Oct 2021, 09:02
Terrible Service
I am shocked at the service I am getting from Capfin! I app**** for a loan on Wednesday and still have not received the funds. I have called about 20 times to try and resolve the issue, and every time I get told another ticket is logged with the IT department. I have requested the team leader Zandile to please call me numerous times and I am not being helped at all. is there a manager that can please contact me today? this is unacceptable! the debit order will be going off the end of the month and I have received not funds! it is weekend again, and ill have to wait until Monday to phone AGAIN!
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Replies (2)
Capfin's replyOfficial
15 Oct 2021, 09:18Good day Jo-Anne V
Thank you for getting in touch with us. We are investigating the processing of your Capfin loan application and will get back to you in due course.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We are investigating the processing of your Capfin loan application and will get back to you in due course.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Capfin's reply15 Oct 2021, 09:18
Official
Good day Jo-Anne V
Thank you for getting in touch with us. We are investigating the processing of your Capfin loan application and will get back to you in due course.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We are investigating the processing of your Capfin loan application and will get back to you in due course.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Capfin's replyOfficial
15 Oct 2021, 10:50Good day Jo-Anne V
Your query has been investigated and we are happy to advise that the matter has been resolved.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Your query has been investigated and we are happy to advise that the matter has been resolved.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Capfin's reply15 Oct 2021, 10:50
Official
Good day Jo-Anne V
Your query has been investigated and we are happy to advise that the matter has been resolved.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Your query has been investigated and we are happy to advise that the matter has been resolved.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services