SN
Samukelisiwe N

1 reviews | Active since Jul 2017

13 Jul 2017, 06:45

Terrible service

<p>I took a Capfin loan few years back i paid it up within 6 months, when i app**** for credit somewhere i found out that i have been listed. i called them a million times already the last time i spoke to them, about a week ago they said they sent my details to their Legal department to clear my name that it will take 48 hrs, but till today no one has a decency to even call me and tell me if it was processed. im really ****ed off and i wsh people know how Capfin treat their loyal customers. im trully disgusted with Capfin</p>

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Replies (2)
Capfin
Capfin's reply13 Jul 2017, 14:43
Official

Hello Samukelisiwe Ngema

Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is underway and we will contact you to keep you updated on the progress of this matter.

Kind regards,

Customer Service

Capfin
Capfin's reply19 Jul 2017, 16:10
Official

Hello Samukelisiwe Ngema

We have investigated your query and are happy to advise that the matter is now resolved .

Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.
For any further assistance please call us on *** or email *** .

Kind regards,

Customer Service