System and No customer satisfaction

<p>I thought such comapies are there to help but their system does'nt cater customer satisfaction.</p> <p>I app**** for loan and the amount i required was calculated and I was happy with the amount, the company online system somehow changed the amount i wanted to bigger amount that I can't afford as installment.</p> <p> </p> <p>I called the company call center immediately to advise on the error or problem I encounted after submitting and tpo cancel the loan application, I called 9min after submiting application but consultant says its not possible.</p> <p>I requested to speak to manager who was not even coming up with solution, all she says is I have to pay the interest... how do you pay insterest of the money you dont have.</p> <p> </p> <p>I hope you learn more on customer satisfaction and solution that goes win-win situation...</p> <p> </p> <p>You provide bad service and you have poor solution for your customers.</p> <p> </p> <p>i suggest Auditors visit this company and see the terms they loan money to people.</p>