EK
Emmerentia K

1 reviews | Active since May 2018

28 May 2018, 11:14

Stop calling me Capfin

My employee has a lone with Capfin. They assume that it is appropriate to call me 4 times a day to speak to her, when they have her personal phone number. I have repeatedly told them not to phone me but they keep calling. And they dare leave messages that I must call them back about "my loan". I do not have any loans so stop calling me.

0
Replies (2)
Capfin
Capfin's reply29 May 2018, 07:53
Official

Hello Emmerentia Kruger

We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.

We will contact you soonest to discuss the matter further.

Kind regards,

Customer Service

Best regards,

Capfin
Capfin's reply29 May 2018, 08:46
Official

Hello Emmerentia Kruger

We have investigated the situation and would like to provide you with the relevant feedback.

We have tried to call you but have not been able to reach you and have therefore emailed you our findings.

Feel free to call us on *** or email *** for any further assistance.

Kind regards,

Customer Service

Best regards,