*****STERS!!!!
They called me to arrange for arrears amount to be paid off. I agreed for it to be paid off over two months. I asked the lady who i made the arrangement with if my normal premium is going to be deducted and she said no because the 6 months payment is completed, just the arrears are outstanding. Just for them to deduct my arrears payment arrangement amount as well as the normal premium (which was not supposed to be deducted). THEY REFUSE TO REFUND ME!!!! All they say is there is nothing they can do. Please be wary of this. They will deduct twice and just shrug their shoulders. They left me with no money in my account to survive the month even though I kept to my side of the arrangement!!!!
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Capfin's replyOfficial
26 Jul 2024, 10:26Good day Sir/Madam
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply26 Jul 2024, 10:26
Official
Good day Sir/Madam
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
's updateReviewer Update
26 Jul 2024, 11:07Someone pretended to call. Dropping the phone as soon as i answered and now Capfin will say they couldnt get hold of me. Resolve my issue please. I want a refund. You deducted funds that isnt yours to deduct.
's update26 Jul 2024, 11:07
Reviewer Update
Someone pretended to call. Dropping the phone as soon as i answered and now Capfin will say they couldnt get hold of me. Resolve my issue please. I want a refund. You deducted funds that isnt yours to deduct.
's updateReviewer Update
26 Jul 2024, 11:25THE AUDACITY OF CAPFIN!!!! An agent calls me now, not to resolve the double debit issue but instead asks me when im going to pay the rest??????? Which according to the agreement is only due end Aug 2024. WHY AM I BEING HASSLED AND ****** FROM??? Did i not keep to my side of the agreement? I want a copy of the recording where we both agreed that the arrears are to be paid over two month and where the agent promised me the normal premiums were paid and would NOT be deducted. If the matter isnt resolved im reporting you to the OMBUDSMAN. You WILL REFUND ME
's update26 Jul 2024, 11:25
Reviewer Update
THE AUDACITY OF CAPFIN!!!! An agent calls me now, not to resolve the double debit issue but instead asks me when im going to pay the rest??????? Which according to the agreement is only due end Aug 2024. WHY AM I BEING HASSLED AND ****** FROM??? Did i not keep to my side of the agreement? I want a copy of the recording where we both agreed that the arrears are to be paid over two month and where the agent promised me the normal premiums were paid and would NOT be deducted. If the matter isnt resolved im reporting you to the OMBUDSMAN. You WILL REFUND ME