SOLD OF MY ACCOUNT TO A THIRD PARTY

To whom it may concern, Account No: ***9 I would like to make a complaint against your company. The details are set out below. On 24 January 2023 I send you an e-mail requesting what happen to my loan account, because you still received the payments from Consumer Friend. In you reply e-mail you stated that you sold my account to MBD Credit solutions, even though I am under debt review. All the documents were received by you from my debt counsellor and accepted the Proposed Debt Rearrangement Plan on 18 November 2021. I contacted you to say I feel you shouldn't have sold my Loan Account and terminate the agreement your signed. I like to explain to where is all this go if I’m still paying you and not the MBD Legal Collections Pty Ltd. What I also want like you to do is to write off this debt, as I feel you shouldn't have given me the loan in the first place. If you fail to resolve my complaint within 8 weeks, or if matters are not settled to my satisfaction, I will have no alternative but to refer my complaint to the Credit Ombudsman. I look forward to hearing from you. Yours faithfully, Burnett May