Snakes in the Grass

Never received such a joke of service, Settled my loan 4 days ago was told everything is good account is settled to my surprise I get debited today, Called in spoke to Nqatyiswa Ngulu who could not assist with anything at all she kept on contradicting herself so I asked to speak to the TL ,the TL refused to speak to me (Udit) and when I requested for a call recording I was told to drive all the way to CT to get the call recording or take them to the ombudsman , it is strange that to do business you can do it from anywhere however for us to get help we need to drive to your office