Shocking service

Good day as a existing customer of Capfin I'm shocked by the poor service rendered by there client service . I app**** for a new consolidation loan . I sent through the required documentation yesterday as requested and followed up as it was said it would take 24 hours . When I followed up the consultant was unhelpful and when I asked to speak to a t leader she refused my request . If this is how they treat there clients then im bitterly disappointed