****ty service

Yesterday I called the call centre for them to change my debit date to the 31st December as I have resigned and will only get paid month end this month. This rude agent told me Capfin is already doing me a favor as they will deduct on the 18/12 instead of the 05/12. She continued to argue that I have signed a contract that stipulates that in December all debits will be charged early. Now my predicament is I signed the contract in September and did not anticipate that by December I would have resigned, can an exception be made in this case. When I asked the agent for her supervisor she just went quiet for minutes until the call dropped. I need to be compensated for the 3 minutes airtime she wasted as well as the dishounered charges that I will incur on the 18th when your debit order bounces because you refuse to amend it to the 31/12 or else, I am taking the matter further to the financial ombudsman?<br> I called today and spoke to a very friendly Channelle but she also bluffingly refused to give the name of the agent I spoke to yesterday nor transfer my call to a supervisor