RM
Rebel M
1 reviews | Active since Nov 2012
09 Oct 2017, 14:25
Settled Account not updated
Please update my account that was settled 12 months ago with Vertex solutions. it is very frustrating to see my name on Experian in a very negative way , downgrading my credit score every month or calling Capfin and being told we account has been handed over and it is overdue for the whole 12 months. Please sort out this mess
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Replies (2)
Capfin's replyOfficial
10 Oct 2017, 07:22Good day Rebel Mashego
Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is
underway and we will contact you to keep you updated on the progress of this matter."
Kind regards
Customer service
Best regards,
Capfin's reply10 Oct 2017, 07:22
Official
Good day Rebel Mashego
Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is
underway and we will contact you to keep you updated on the progress of this matter."
Kind regards
Customer service
Best regards,
Capfin's replyOfficial
13 Oct 2017, 14:56Good day
We have investigated your query and are happy to advise that the matter is now resolved .
Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.
For any further assistance please call us on *** or email *** .
Kind regards
Customer service
Best regards,
Capfin's reply13 Oct 2017, 14:56
Official
Good day
We have investigated your query and are happy to advise that the matter is now resolved .
Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.
For any further assistance please call us on *** or email *** .
Kind regards
Customer service
Best regards,