Settled account, but it's still reflecting on my credit report

I've settled this account and in accordance with my credit record at Experian, i still owe an amount of R1976.52 (i stand to be corrected). You obviously have proof that this account is settled as I've made a payment of R145.00 (settlement fee) last week. This has a negative impact and influences my credit worthiness. According to Experian a representative at Capfin head office should forward authorization to have the details removed from my records. I am not going to wait 60 days for this to happen. Please do this as a matter of urgency, seeing you people are refusing to afford me a loan. If this is how you treat loyal customers, i dread to think how you treat the opposite. I want my details updated before COB on Monday.