Seriously

<p>I have been a client with Capfin for the past 3 years and received relatively good service until recently. On Saturday 10/12/2016 my bank account was debited with an amount of R1435. I have 2 problems with that firstly my agreemet with Capfin was that I would be debited end of the month(I understand that a few days before the time in the event my salary gets paid in earlier that my account can be debit and it has happened before with no hassles). Secondly instead of refunding me the amount that was debited from my account, I was refunded the amount I paid in minus the money that was debited from my account. Now instead of my account being paid up, I will most likey have to request another settlement balance and paid that now which is going to cosy me even more money than it is supposed to. I mean come on the agent that I had spoken to assured me that the money that was debited would be refunded, how difficult is it just to get back the money that taken incorrectly taken from my account. I only have one word for this which is PATHETIC! In all my time with Capfin I have never had to deal with such poor service, someone from the company's side really dropped the ball on this one.</p>