BV
Barbara V

1 reviews | Active since Aug 2012

11 Feb 2020, 08:48

SECURITY AT RISK - CHANGING NUMBERS WITHOUT EVEN KNOWING

SO THE SECURITY OF CAPFIN CUSTOMERS IS AT RISK. SOMEONE WITHOUT MY KNOWLEDGE MANAGE TO CHANGE THE CELL PHONE NUMBER ON MY CREDIT PROFILE WITHOUT EVEN KNOWING. THIS MORNING WHEN I WANTED TO SEE WHAT IS GOING ON, ON MY PROFILE THE CELLPHONE NUMBER WAS CHANGED TO A NUMBER THAT I DONT EVEN HAVE OR KNOW. SO THIS IS A MAJOR CONCERN BECAUSE THAT MEANS AT EVEN GIVEN TIME SOMEONE CAN CHANGE THE CELLPHONE NUMBER ON THE PROFILE WITHOUT ME KNOWING

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Replies (1)
Capfin
Capfin's reply11 Feb 2020, 09:56
Official
Good day Barbara Mac Vay  Thank you for bringing your concerns to our attention. An investigation into your query is underway and we will keep you updated on its progress.  Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
 Sincerely

Capfin Customer Services