RP
Rowan P

1 reviews | Active since Mar 2014

20 Apr 2022, 11:22

****

A person used my name and surname **********ly and app**** for a loan.They did not use my Id number.Nevertheless this is disconcerting . I keep on receiving mails with outstanding amounts etc .I have phoned numerous times and every time i phone i am told to provide a copy of my ID before it gets investigated. I received a loan reference number in my mailbox which apparently they cannot trace.(CPF-***) The company instills no confidence, Instead of contacting the person who received the money they want to get as much details of the legit person. Something is *****.

0
Replies (1)
Capfin
Capfin's reply20 Apr 2022, 11:57
Official
Good day Rowan P
 
We appreciate that you took the time to bring this matter to our attention.

We will investigate your query and have a dedicated member of our team contact with you shortly. 
 
Sincerely

Capfin Customer Services