Rude Consultants

An arrangement was made on my Capfin account to settle the arrears amount. Besides the consultant being extremely unprofessional and rude, she has provided the incorrect information deliberately. I have made it clear that I do not grant Capfin consent to debit the arrears amount as I will be making a transfer and yet she made it a debit order stating that she can’t make it a transfer as Capfin must debit.

I thereafter called in to make a new arrangement. Kindly ensure that consultants are professional at all times and well aware of consumer rights in respect to the NCA.