RUDE call centre agents

<p>In all my life, I have never dealt with a distugting company like this. My fiance took out a loan from capfin at the end of september last year. He lost his job and was unable to pay. I paid the account up to full in December. Situations forced me not to be able to pay again for a few months. I started paying again in May, June and July. Despite paying each month for the last 3 months, they still call numerous times a day harrasing my fiance and saying that he must pay the full amount immediately after he has made arrangements to pay them off the monthly installments. To make this worse , they are not sending him any statements so we do not know how much we still owe. Per our calculations we have already paid the loan amount in full and it should only be interest left and we should be basically done. The call centre agent I spoke to today(18/07/2017) at 10:23 a lady from capfin called from the number + ********** 4366 and the call lasted 1min 31 sec. I think her name is Kim, though I am so angry right now my mind is blurred. I answered as my fiance was busy .She asked if I could take a message. I agreed. I asked her that while I have her that while I have her on the phone, could she please arrange that they send him statements as he hasn't received any in a long time and we would like to know how much we owe. She immediately got very rude and wanted to hang up. I told her she is very rude. and she says she knows. I told her I will report her and she went to say that I should. This is anacceptable behaviour from a call centre agent who is suppose to give customer support. Yes I understand she can not give his information to me, but all I asked is that she email HIM his statements. Just because I pay the account doesn't mean he can not still get his statements on his email address. If I talked to my clients teh way she spoke to me, I would have been fired on the spot. CAPFIN will take action against her. How can they allow this. She deserves to be fired.</p>