Rude Call Centre Agents

I took out a loan at Capfin for R2000 the loan period is 6 months. I made three successful payments. I was retrenched in December 2018 and have been struggling a bit to make the agreed payments for my loan. However I do now have another full time job. I have spoken to numerous Call Centre agents from Capfin and 90% of the agents are rude, they don't answer the questions that you have and fail to listen to the client. I spoke to the most rude agent this morning by the name of Pelezo from the Capfin Call Centre. Not only was she talking over me but she was literally screaming in my ear. When I asked her if they didn't have my ID number on their system she screamed and continuously screamed in my ear. I then took her name and asked her for her surname which she refused to give me and I dropped the call. This is extremely upset and disappointed with your services. I mean just because we are owing some money to you doesn't mean we should be getting rude agents calling us from your Call Centre. Pelezo must go for proper customer service training.