TJ
Trudy J

1 reviews | Active since Feb 2014

06 Jan 2016, 13:57

Rude call centre agent

i would like to lay a complaint to Capfin for their rude *********** agents name Amanda, she is unfriendly and rude .<br> <br> she made me feel inferior as she was acting as if she could not wait to get done with the call.<br> <br> if she does not like her job , she must not take it up with client or potential clients, i have an existing car loan from capitec and have dealt with their call centre , she is nowhere near than any call center agent ive ever dealt with.<br> <br> she was just irritated , therefore i ended up telling her to cancel the offer <br> <br> will await your response regards such bad service<br> <br> Regards<br> Trudy Jama<br> ***

0
Replies (1)
Capfin
Capfin's reply07 Jan 2016, 08:34
Official
Hello trudy.jama,

Thank you for taking the time to provide us with your feedback.

We are very sorry to hear that the service you received from our Call Centre did not meet the required standards .

Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.

Kind regards,

Customer Service

Best regards,