*******,bad service,debiting for loans not given

Capfin offered me a loan of R2000.i did not receive any money.i lodged a querie and complaint and i was told after a 48hour investigation they will respond.It is one month later they send an sms saying the banking details was incorrect and i am in areas with payments even thou i did not get any money.<br> i am expected to pay for something i did not get even thou i did send in proof that i did not get any money.<br> i am continuously getting calls from people telling me the same thing saying they will investigate but my itc scoring is getting bad.<br> i am unhappy please help<br>