Review of Capfin Customer Service

I recently received a call from a Capfin consultant named Zizipho on 16 January 2025 at 14:48. Unfortunately, my experience was far from satisfactory.

The consultant immediately asked for my ID number without first explaining the purpose of the call. When I politely pointed out that it is inappropriate to request personal details without providing context, she became rude and dismissive. Her attitude was unprofessional and left me feeling disrespected as a customer.

I strongly urge Capfin to train their staff to approach customers with transparency and professionalism. Asking for sensitive information without proper explanation is unacceptable, and treating customers rudely is even worse.

I hope Capfin takes this feedback seriously to improve their customer service standards.